Privacy Policy and Terms

This page sets out how Voxell Group Limited ("Voxell", "we", "us", "our") handles your information (Part 1 — Privacy Policy) and the terms on which you may use our website (Part 2 — Website Terms of Use).

Part 1 — Privacy Policy

‍

Voxell Group Limited is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage with us, in accordance with the New Zealand Privacy Act 2020. By using our website, you agree to the collection and use of information in accordance with this policy.

Who we are

Voxell Group Limited is an architecture and design firm based in Wellington, New Zealand. If you have any questions about this policy or how we handle your information, contact us at info@voxell.co.nz.

Information we collect

Information you give us. When you complete a form on our website (such as our consultation or brief form), enquire about our services, or apply for a role, we may collect your name, email address, phone number, location, and any details you provide about your project or enquiry.

Information we collect automatically. When you visit our website, we and our third-party providers automatically collect certain technical information, including your IP address, device and browser type, the pages you view, how you arrived at our site, and how you interact with it. Some of this is collected through cookies and similar technologies (see below).

Cookies and analytics

We use cookies and similar technologies to understand how visitors use our website, to improve it, and to measure the performance of our marketing. The tools we use include:

• Google Analytics and Google Tag Manager — to understand website traffic and visitor behaviour in aggregate.
• Google Ads — to measure the performance of our advertising and to show relevant ads to people who have visited our site (remarketing).
• Hotjar — to record and analyse anonymised visitor interactions (such as clicks, scrolling, and navigation) so we can improve the usability of our site.

Most browsers let you refuse or delete cookies through their settings. You can also opt out of specific tools:

• Google Analytics: https://tools.google.com/dlpage/gaoptout
• Google Ads personalisation: https://adssettings.google.com
• Hotjar: https://www.hotjar.com/legal/compliance/opt-out

Please note that disabling cookies may affect how parts of our website function.

How we use your information

We use the information we collect to:

• respond to your enquiries and provide the services you request;
• prepare proposals and communicate with you about your project;
• consider job applications;
• operate, maintain, and improve our website;
• measure and improve our marketing; and
• meet our legal and professional obligations.

Disclosure of your information

We do not sell your personal information. We may share it with:

• trusted service providers who help us operate our website and business — including Webflow (website hosting), Google, and Hotjar (analytics and advertising) — who are only permitted to use it to provide services to us;
• professional collaborators (such as consultants working on your project), where relevant and with your knowledge; and
• any person where we are required or authorised to do so by law.

Some of these providers are located outside New Zealand (including in the United States and the European Union), which means your information may be stored or processed overseas. We take reasonable steps to ensure your information is handled with comparable protections.

Storage and security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your rights

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request that we correct it. To make a request, email info@voxell.co.nz. We will respond as soon as reasonably practicable and within the timeframes required by law.

Third-party links

Our website may contain links to other websites (for example, social media). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.

Contact and complaints

If you have any questions, requests, or concerns about your privacy, contact us at info@voxell.co.nz. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (www.privacy.org.nz), which oversees compliance with the Privacy Act 2020.

Part 2 — Website Terms of Use

These terms govern your use of the Voxell website. By accessing or using our website, you agree to these terms. If you do not agree, please do not use the site.

Use of our website

You may use our website for lawful purposes only. You agree not to use it in any way that is unlawful, that could damage or impair the site, or that interferes with any other party's use of it. You must not attempt to gain unauthorised access to our website, its servers, or any connected systems.

Intellectual property

All content on this website — including architectural designs, drawings, renders, photographs, images, text, graphics, logos, and branding — is owned by or licensed to Voxell Group Limited and is protected by copyright and other intellectual property laws. You may view and briefly quote content for personal, non-commercial reference, but you may not copy, reproduce, republish, distribute, or use any content (in particular project imagery and designs) for any other purpose without our prior written permission.

No professional advice

The information on this website is general in nature and provided for information only. It is not architectural, engineering, planning, legal, or other professional advice, and should not be relied on as such. Any professional services we provide are governed by a separate written agreement between you and Voxell. You should obtain appropriate professional advice before acting on anything you read here.

No warranty

Our website is provided on an "as is" and "as available" basis. While we take care to keep the information accurate and up to date, we make no warranties or representations that the website will be uninterrupted, error-free, or free of viruses, or that the content is complete or current.

Limitation of liability

To the maximum extent permitted by law, Voxell Group Limited will not be liable for any loss or damage (including indirect or consequential loss) arising from your use of, or inability to use, this website or from reliance on its content. Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993 or other law that cannot lawfully be excluded.

Third-party links

Our website may contain links to third-party websites. We provide these for convenience only and are not responsible for their content, products, or privacy practices.

Privacy

Your use of our website is also governed by our Privacy Policy (Part 1 above), which forms part of these terms.

Changes to these terms

We may update these terms from time to time. The current version will always be available on our website, with the "last updated" date shown above. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts.

Contact

For any questions about these terms, contact us at info@voxell.co.nz.

Voxell Group Limited   ·   info@voxell.co.nz   ·   voxell.co.nz